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Not Your Father’s ROI
The July issue of Chief Learning Officer is now available online. It features an article in which Jon Husband and I delve into how to measure the impact of learning in the network era. Productivity...
View ArticleManager Input: Vital for Learning Success
For training to be effective, managers need to be actively involved in the process. Some years ago, Mary Broad and her colleagues found that of all the actions and activities taking place before,...
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Network Learning: Working Smarter
“In the period ahead of us, more important than advances in computer design will be the advances we can make in our understanding of human information processing – of thinking, problem solving, and...
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Social learning for business
Here’s an elevator pitch, in 10 sentences, for social learning, which is what really makes social business work. The increasing complexity of our work is a result of our global interconnectedness....
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Working Smarter
Higher ground I don’t talk much about training or learning these days. Just because you train people doesn’t mean they learn. Learning is higher ground than training, but learning is not enough to make...
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Are You Committing Learning Malpractice?
Odds are your organization is failing your learners in a variety of predictable but inexcusable ways. We know what good learning is. The ways that formal learning, performance support and social...
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Mind map, contents, and more from the Working Smarter Fieldbook
Working smarter is the key to sustainability and continuous improvement. Knowledge work and learning to work smarter are becoming indistinguishable. The accelerating rate of change in business forces...
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When Learning is the Work: Approaches for supporting learning in the workplace
Two weeks ago I ran a webinar under this title for Citrix. At the start I posed the question “when you think about one great learning experience you’ve had, can you remember where it occurred? Was it...
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It’s all about working smarter
My work helping clients work smarter generally involves informal learning, collaboration, knowledge-sharing, organization development, and nurturing learning ecosystems. I rely on concepts from design,...
View ArticleWorking Smarter: New Ways of Learning (PDF)
More recently at the Internet Time Alliance, we’ve been focusing not on training and learning but on ideas around “working smarter.” Jay Cross, one of my colleagues in the Internet Time Alliance, is...
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Social & Workplace Learning through the 70:20:10 Lens
There have been millions of words written and spoken about ‘informal’ and social learning over the past few years. In fact, if a Martian had just arrived on Earth and strayed into a meeting of Learning...
View ArticleThe 70:20:10 Framework
There is a more comprehensive discussion of the 70:10:10 framework on my blog. You can find that here http://bit.ly/nEzWjW
View ArticleWork That Stretches: The Best Teacher You’ll Find
Think back to one great personal learning experience you’ve had. It may have been in childhood when you realized you could ride your bicycle without training wheels or a parent’s guiding hand. Or it...
View ArticleGoin’ Mobile
This is a copy of an article I’ve written for a Wiley newsletter to promote my mlearning book. The indicators are clear: the world is going mobile. Mobile subscriptions in the developed world are...
View ArticleWorking Smarter
Work smarter, not harder. Have you heard that? I did, in my first job out of college; my boss said it, but it wasn’t clear what it meant. What does ‘work smarter’ mean? I already thought I was working...
View ArticleLearning Transformation & Governance
Slide deck from Plenary presentation at the World of Learning Conference, NEC Birmingham, UK. 27 September 2011.
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Why do we need social business?
The Dachis Group’s latest XPLANATiON of the attributes of a socially optimized business is a pretty good answer to the question, “What is social business?” Looking just at the key differences in the...
View ArticleA dozen key behaviors
Here’s shorthand for a dozen ways workers and managers in the 21st century can prosper: Take stock, take charge Delight customers Collaborate, team-work De-stress, make people happy Inspire performance...
View ArticleWhy now?
Business is Falling Behind Business organizations are lagging reality. The 21st century is radically different from what came before and yet most businesses act as if nothing has changed. Half of the...
View ArticleIntegrating learning into the business
This is the second part of my response. See Part 1: Corporate Learning’s Focus. Inspired by Jay Cross, Amanda Fenton asks how her Corporate Learning department could better meet the needs of employees....
View ArticleBridging the gap: working smarter
Nigel Paine recently produced a very good ten-minute video on The Learning Explosion. Nigel used one of my diagrams in his presentation and this motivated me to explain it in a bit more detail. The...
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10 steps for working smarter with social media
Workplace Learning is changing! A number of people, my Internet Time Alliance colleague, Charles Jennings in particular, have highlighted the fact that training that simply involves filling people’s...
View ArticleLearning in the 21st Century Means Adapting to Change
Businesses talk about adapting to change quickly, but they don’t take advantage of it. When a practice is not producing results, it’s time to unlearn it. Organizations that don’t embrace new ways of...
View Article‘Real Learning’: The Role of Context
In 1885, Herman Ebbinghaus, a German psychologist, carried out an experiment that led to the formulation of the famous Ebbinghaus Forgetting Curve. Many people know of the experiment and that the...
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Network thinking
Curtis Ogden at The Interaction Institute for Social Change provides a very good summary of the differences between network-centric and hierarchy-centric thinking, called Network Thinking: Adaptability...
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Through the 70:20:10 Looking Glass
This is the second of three posts adapted from articles written for Inside Learning Technologies & Skills magazine. The original has been published here. The third article will be posted here a...
View ArticlePerformance Architecture
I’ve been using the tag ‘learning experience design strategy’ as a way to think about not taking the same old approaches of events über ales. The fact of the matter is that we’ve quite a lot of models...
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No more business as usual
“This is business.” — Vito Corleone, The Godfather Business is changing, and the learning function must change along with it. Rigid, industrial-age corporations are not keeping up with the pace of...
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The Stoos Gathering & Working Smarter
Ten days ago I flew to Switzerland for a mountaintop retreat with twenty thought leaders from around the world to ponder better ways to manage organizations. On the flight over, I watched the film...
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Managers and Mad Hatters: Work that stretches
This is the third and final of three posts adapted from articles written for Inside Learning Technologies & Skills magazine. It was published and distributed in the magazine for the Learning...
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Everything’s Coming Up Networks
Sloan Management Review has a great interview with Andy McAfeeon What Sells CEOs on Social Networking. CEOs excitedly agree with Lew Platt’s old observation about Hewlett-Packard: “If only HP knew what...
View ArticleCollaboration and community skills are the new workplace skills
OK, these skills are not actually “new” – they’ve always been present – but perhaps they have not always been as visible as they should have been, as Oscar Berg explains in The collaboration pyramid...
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Getting to social: you simply can’t train people to be social
So you’re now a social business? You are engaging with social media for marketing and customer support. You have also put in place a social intranet, with activity streams for sharing information,...
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Managing Workforce Collaboration
Workforce Collaboration in the Network Era Hyperlinks subvert hierarchy, and networks subvert standardization. In the industrial era we saw the rise of specialized departments and specialized jobs. Any...
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Working Smarter in Social Business
If you’re not plugged in and running fast at work, you’re falling behind. Continuous improvement Business people face more and more novel situations every day. You have to be learning continuously to...
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Changing how the important work gets done
“What Sanofi is doing is reducing its own internal research capacity,” he said. “The days when we locked all of our scientists up in a building and put them on a nice tree-lined campus are done. We...
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Making collaborative work, work
Everyone talks about collaboration in the workplace today but what does it really mean? How do you get from here to there? Every snake oil salesman is selling social something: enterprise social;...
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Net Work Skills
Imagine if we limited our conversations to only those in the same office. We would miss out on so many learning opportunities. Well it seems some people are still missing out. Today, people with larger...
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Workscapes as frameworks for change
There are few best practices for the network era workplace, but many next practices yet to be developed. A good place to start is with an integrative performance framework that puts formal training and...
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